Development and Validation of TQM Implementation Constructs

The contemporary quality management (QM) literature prescribes various quality improvement strategies. However, it lacks scientifically developed and tested constructs that represent an integrative QM philosophy. Moreover, an impact of the prescribed QM strategies on a firm's product quality ha...

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Bibliographic Details
Published in:Decision sciences 1996-03, Vol.27 (1), p.23-56
Main Authors: Ahire, Sanjay L., Golhar, Damodar Y., Waller, Matthew A.
Format: Article
Language:English
Subjects:
and TQM Theory
Case studies
Hypotheses
Hypothesis testing
Internal validity
Manufacturing
Operations management
Organizational behavior
Philosophy
Process controls
Product quality
Quality circles
Quality control
Quality improvement
Quality Management
Scale Development
Theoretical constructs
Validity
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Summary:The contemporary quality management (QM) literature prescribes various quality improvement strategies. However, it lacks scientifically developed and tested constructs that represent an integrative QM philosophy. Moreover, an impact of the prescribed QM strategies on a firm's product quality has not been analyzed. Through a detailed analysis of the literature, this research identifies 12 constructs of integrated QM strategies. Using a survey of 371 manufacturing firms, the constructs are then empirically tested and validated. LISREL 7 is used for this purpose. Finally, a framework to examine the effects of integrated QM strategies on a firm's product quality is suggested. Comparisons between this and two other comprehensive scales of TQM are made.
ISSN:0011-7315
1540-5915
DOI:10.1111/j.1540-5915.1996.tb00842.x