The effect of information technolgies on TQM: An initial analysis

Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly in the way in which TQM is influenced by IT...

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Bibliographic Details
Published in:International journal of production economics 2004-05, Vol.89 (1), p.77
Main Authors: Martinez-Lorente, Angel R, Sanchez-Rodriguez, Cristobal, Dewhurst, Frank W
Format: Article
Language:English
Subjects:
Information technology
Studies
Total quality
Online Access:Get full text
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Summary:Information technology (IT) and total quality management (TQM) have significantly impacted on most organizations and each has been widely researched. However, there is little well-founded empirical research on the relationship between the two, particularly in the way in which TQM is influenced by IT. This paper presents an investigation of such relationships through a survey of the largest industrial companies based in Spain. The data indicate that the most intensive users of IT perceive a bigger impact on their TQM dimensions. [PUBLICATION ABSTRACT]
ISSN:0925-5273
1873-7579