A framework of ERP systems implementation success in China: An empirical study

Enterprise resource planning (ERP) system is one of the most widely accepted choices to obtain competitive advantage for manufacturing companies. However, the successful implementation rate is low and many firms did not achieve intended goals in China. This study develops an ERP implementation succe...

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Bibliographic Details
Published in:International journal of production economics 2005-10, Vol.98 (1), p.56-80
Main Authors: Zhang, Zhe, Lee, Matthew K.O., Huang, Pei, Zhang, Liang, Huang, Xiaoyuan
Format: Article
Language:English
Subjects:
Business process reengineering
Case study
Competitive advantage
Critical success factors
Data analysis
Enterprise resource planning
ERP
ERP systems implementation
Industrial economics
Manufacturing
Studies
Success
Success factors
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Summary:Enterprise resource planning (ERP) system is one of the most widely accepted choices to obtain competitive advantage for manufacturing companies. However, the successful implementation rate is low and many firms did not achieve intended goals in China. This study develops an ERP implementation success framework by adapting the Ives et al. information systems (ISs) research model and DeLone and McLean's IS success model to identify both critical success factors and success measures. Qualitative case study research methodology is used to collect data and Atlas/ti program is used to facilitate data analysis. Discussion is made finally and suggested ERP systems implementation methodology is given at the end.
ISSN:0925-5273
1873-7579
DOI:10.1016/j.ijpe.2004.09.004