The Analysis of User Behavior to E-government Entry-point of Taiwan

The users' patterns of e-government entry-point of Taiwan are reported through log file examinations. Recommendations to improve the effectiveness of the Web site are provided. Results show that information and services provided in the entry-point Web site do not successfully meet users' n...

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Bibliographic Details
Published in:Tʻu shu kuan hsüeh yü tzŭ hsün kʻo hsüeh 2002-10, Vol.28 (2)
Main Authors: Chen, Hsinag, Ming-Tong, Lin
Format: Article
Language:English
Subjects:
Electronic government
User behavior
User needs
Virtual communities
Web sites
Online Access:Get full text
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Summary:The users' patterns of e-government entry-point of Taiwan are reported through log file examinations. Recommendations to improve the effectiveness of the Web site are provided. Results show that information and services provided in the entry-point Web site do not successfully meet users' needs while users are more likely to view the real-time snapshots around the island. The integrated information provided is less used, therefore, do not meet users' expectations. Besides, users who visited the entry-point of Taiwan tended to stay briefly and to browse only one or two pages. Further improvement is needed in building a better virtual community inside the entry-point of Taiwan Web site.
ISSN:0363-3640
2224-1574