Enhancing Organizational Resilience Through Emergency Planning: Learnings from Cross-Sectoral Lessons

After every emergency exercise or actual incident, reports are circulated that usually identify lessons that have been learned from the event. This paper identifies recurring themes from the lessons learned that can be widely applied across sectors. Typically, lessons are expressed in a form that is...

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Bibliographic Details
Published in:Journal of contingencies and crisis management 2009-03, Vol.17 (1), p.24-37
Main Authors: Crichton, Margaret T., Ramsay, Cameron G., Kelly, Terence
Format: Article
Language:English
Subjects:
Best practice
Contingency planning
Emergency preparedness
Management of crises
Studies
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Summary:After every emergency exercise or actual incident, reports are circulated that usually identify lessons that have been learned from the event. This paper identifies recurring themes from the lessons learned that can be widely applied across sectors. Typically, lessons are expressed in a form that is specific to the actual event that has transpired, the sector in which it has occurred, and the aims of the reporting organization. Reports relating to seven incidents that have occurred in the United Kingdom and internationally, from a range of sectors and with varying parameters, have been reviewed. It is concluded that organizations can become wiser by looking at incidents outside their own sector and by using these recurring themes to explore the resilience of their emergency plans. Recommendations are also made for best practices to improve the learning of lessons within organizations.
ISSN:0966-0879
1468-5973
DOI:10.1111/j.1468-5973.2009.00556.x