MRO parts service in the machine tool industry

This article examines the post purchase Parts servicing of Machine Tools. Survey results outline the policies and criteria that influence the degree to which replacement parts will be provided for old machines. The survey indicates that the policies of some American manufacturers leave service gaps...

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Bibliographic Details
Published in:Industrial marketing management 1985-11, Vol.14 (4), p.283-288
Main Authors: French, Warren A., Henkel, Jan W., Kanet, John S., Ford, John B.
Format: Article
Language:English
Subjects:
Component parts
Customer services
Machine tool industry
Studies
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Description
Summary:This article examines the post purchase Parts servicing of Machine Tools. Survey results outline the policies and criteria that influence the degree to which replacement parts will be provided for old machines. The survey indicates that the policies of some American manufacturers leave service gaps that can be exploited by foreign as well as domestic competitors.
ISSN:0019-8501
1873-2062
DOI:10.1016/0019-8501(85)90021-5