Validating an End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data

This study evaluates the construct validity of an end-user computing satisfaction scale in the context of the Korean culture. The structure and dimensionality, reliability and validity of an end-user computing satisfaction (EUCS) instrument were cross-validated using data obtained from 108 managers...

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Bibliographic Details
Published in:Journal of international technology and information management 2008-04, Vol.17 (2), p.153
Main Authors: Lim, Kee-Sook, Lim, Jeen-Su, Heinrichs, John H
Format: Article
Language:English
Subjects:
Accuracy
Cultural differences
Cultural values
Culture
Customer satisfaction
Discriminant analysis
Electronic data processing
End users
End-user computing
Evaluation
Information systems
Information technology
Korean culture
Methods
Software
Success
Technology adoption
User satisfaction
Validation studies
Validity
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Summary:This study evaluates the construct validity of an end-user computing satisfaction scale in the context of the Korean culture. The structure and dimensionality, reliability and validity of an end-user computing satisfaction (EUCS) instrument were cross-validated using data obtained from 108 managers of Korean firms in the context of the end-user satisfaction with their office information system. The results of this study are generally consistent with previous findings regarding the measurement property of this instrument. However, Korean data also supports the five correlated first-order factors model. Managerial and research implications of the identified results are discussed. [PUBLICATION ABSTRACT]
ISSN:1941-6679
1543-5962
1941-6679
DOI:10.58729/1941-6679.1115