A qualitative evaluation of an employee counselling service from the perspective of client, counsellor and organization

An evaluation of a Fire Brigade counselling service examined the viewpoints of all three stakeholders (clients, counsellors and organization), using a multi-method approach using interviews, questionnaires and staff records. All parties expressed satisfaction with the provision, but noted the need f...

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Bibliographic Details
Published in:Counselling psychology quarterly 2002-06, Vol.15 (2), p.201-208
Main Authors: Elliott, M. S., Williams, D. I.
Format: Article
Language:English
Subjects:
Analysis
Biological and medical sciences
Clients
Counseling
Counselling services
Counsellors
Employees
Evaluation
Fire services
Medical sciences
Mental health
Organization of mental health. Health systems
Organizations
Psychology. Psychoanalysis. Psychiatry
Psychopathology. Psychiatry
Social psychiatry. Ethnopsychiatry
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Summary:An evaluation of a Fire Brigade counselling service examined the viewpoints of all three stakeholders (clients, counsellors and organization), using a multi-method approach using interviews, questionnaires and staff records. All parties expressed satisfaction with the provision, but noted the need for better communication and marketing. The counselling service was demonstrated to be needed and effective in both human and fiscal terms.
ISSN:0951-5070
1469-3674
DOI:10.1080/09515070210128991