A qualitative evaluation of an employee counselling service from the perspective of client, counsellor and organization

An evaluation of a Fire Brigade counselling service examined the viewpoints of all three stakeholders (clients, counsellors and organization), using a multi-method approach using interviews, questionnaires and staff records. All parties expressed satisfaction with the provision, but noted the need f...

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Published in:Counselling psychology quarterly 2002-06, Vol.15 (2), p.201-208
Main Authors: Elliott, M. S., Williams, D. I.
Format: Article
Language:English
Subjects:
Analysis
Biological and medical sciences
Clients
Counseling
Counselling services
Counsellors
Employees
Evaluation
Fire services
Medical sciences
Mental health
Organization of mental health. Health systems
Organizations
Psychology. Psychoanalysis. Psychiatry
Psychopathology. Psychiatry
Social psychiatry. Ethnopsychiatry
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cites cdi_FETCH-LOGICAL-c347t-150ac4c9891e55b5c912161e54173362a28db70e4c25a59fb7894b57b17cac493
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container_title Counselling psychology quarterly
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creator Elliott, M. S.
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description An evaluation of a Fire Brigade counselling service examined the viewpoints of all three stakeholders (clients, counsellors and organization), using a multi-method approach using interviews, questionnaires and staff records. All parties expressed satisfaction with the provision, but noted the need for better communication and marketing. The counselling service was demonstrated to be needed and effective in both human and fiscal terms.
doi_str_mv 10.1080/09515070210128991
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source Applied Social Sciences Index & Abstracts (ASSIA); Taylor and Francis Social Sciences and Humanities Collection
subjects Analysis
Biological and medical sciences
Clients
Counseling
Counselling services
Counsellors
Employees
Evaluation
Fire services
Medical sciences
Mental health
Organization of mental health. Health systems
Organizations
Psychology. Psychoanalysis. Psychiatry
Psychopathology. Psychiatry
Social psychiatry. Ethnopsychiatry
title A qualitative evaluation of an employee counselling service from the perspective of client, counsellor and organization
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