Beyond the Elves: Making Intelligent Agents Intelligent

The goal of the Electric Elves project was to develop software agent technology to support human organizations. We developed a variety of applications of the Elves, including scheduling visitors, managing a research group (the Office Elves), and monitoring travel (the Travel Elves). The Travel Elves...

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Bibliographic Details
Published in:The AI magazine 2008-06, Vol.29 (2), p.33-42
Main Authors: Knoblock, Craig A., Ambite, José Luis, Carman, Mark, Michelson, Matthew, Szekely, Pedro, Tuchinda, Rattapoom
Format: Article
Language:English
Subjects:
Air fares
Airports
Artificial intelligence
Behavior
Cellular telephones
Company business planning
Cost control
Intelligence
Intelligent agent
Intelligent agents
Methods
Planning
Software
Technology application
Travel
United States
User interface
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Summary:The goal of the Electric Elves project was to develop software agent technology to support human organizations. We developed a variety of applications of the Elves, including scheduling visitors, managing a research group (the Office Elves), and monitoring travel (the Travel Elves). The Travel Elves were eventually deployed at DARPA, where things did not go exactly as planned. In this article, we describe some of the things that went wrong and then present some of the lessons learned and new research that arose from our experience in building the Travel Elves.
ISSN:0738-4602
2371-9621
DOI:10.1609/aimag.v29i2.2129