Service quality and satisfcation--the moderating role of value

A journal article which provides a model to show the interrelationships between service quality, satisfaction and value is reviewed.

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Bibliographic Details
Published in:Measuring business excellence 2002-01, Vol.6 (1), p.45
Main Authors: Caruana, Albert, Money, Arthur H, Berthon, Pierre R
Format: Article
Language:English
Subjects:
Customer satisfaction
Quality of service
Online Access:Get full text
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Description
Summary:A journal article which provides a model to show the interrelationships between service quality, satisfaction and value is reviewed.
ISSN:1368-3047
1758-8057