What is wrong with the World-Wide Web?: a diagnosis of some problems and prescription of some remedies

In order to increase the effectiveness of the World-Wide Web (WWW), an ergonomic study of the users of the WWW was undertaken. In the first survey, 66 users responded to an open-ended survey of likes, dislikes and difficulties experienced with the use of the WWW. Based on this pilot survey, a questi...

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Bibliographic Details
Published in:Ergonomics 1996-08, Vol.39 (8), p.995-1004
Main Authors: LIGHTNER, NANCY J., BOSE, INDRANIL, SALVENDY, GAVRIEL
Format: Article
Language:English
Subjects:
Biological and medical sciences
Browsers
Ergonomics
Ergonomics. Human factors
Fundamental and applied biological sciences. Psychology
Occupational psychology
Polls & surveys
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Search tools
Searching
Studies
Survey
World Wide Web
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Summary:In order to increase the effectiveness of the World-Wide Web (WWW), an ergonomic study of the users of the WWW was undertaken. In the first survey, 66 users responded to an open-ended survey of likes, dislikes and difficulties experienced with the use of the WWW. Based on this pilot survey, a questionnaire was designed to which nearly 200 responses were obtained which indicated that providing a mechanism to improve users' knowledge, site selection and search increased users' satisfaction and effectiveness of using the WWW. The outcome from this survey provides fertile grounds for the design and experi-mentation of scientific ergonomics studies to increase the user functions of the WWW.
ISSN:0014-0139
1366-5847
DOI:10.1080/00140139608964523