Web portals as tools to support information management in higher education institutions: A systematic literature review

• Published in: International journal of information management 2018-08, Vol.41, p.80-92
• Main Authors: Pinho, Cláudia, Franco, Mário, Mendes, Luis
• Format: Article
• Language: English
• Subjects: Communication channels; Decision making; Higher education; Higher education institutions; Information management; Information storage; Literature reviews; Scientific papers; Systematic literature review; Systematic review; Technology Acceptance Model; Web portal and website; Web portals
• ISSN: 0268-4012; 1873-4707
• DOI: 10.1016/j.ijinfomgt.2018.04.002

•This study aims to provide a SLR about the role of web portals as tools to support information management in HEIs.•The importance of web portals as tools to support decision-making in the HEI environment is highlighted.•Through portals, decision-makers can gain a global vision of HEIs.•Access to relevant and updated information is the basis for the success of any HEI.•The process of implementing information systems is detailed and implies the intervention of all HEI actors. Web portals have become vital for Higher Education Institutions (HEI), since they serve as an interface and communication channel between all academic staff. Therefore, this study aims to provide a systematic literature review (SLR) of the role of web portals as tools to support information management in HEIs, based on various studies published up to the present day. Based on the results obtained, it was possible to identify, explore and systematize the main themes on this topic: (1) Software used in web portals, (2) Internal and external benefits, (3) Acceptance of technology and (4) Management and storage of information. The evidence demonstrates there is a major shortage of scientific articles in the HEI context. Also revealed is the importance for these institutions of implementing a web portal appropriate to their needs, and the web portal’s importance to help in decision-making. This SLR also suggests future lines of research according to the gaps identified in the theoretical corpus.