Evaluating the Implementation of the Performance Management System within UGU District Municipality

This paper is based on the study conducted in South Afric, KwaZulu-Natal, within Ugu District Municipality. The study aimed at evaluating the implementation of performance management system withinin ugu district municipality. The study was qualitative in nature.The findings and conclusions of the st...

Full description

Saved in:
Bibliographic Details
Published in:Journal of economic & management perspectives 2017-09, Vol.11 (3), p.1348-1354
Main Authors: Mbili, Sihle M, Zondi, Wellington B
Format: Article
Language:English
Subjects:
Auditing
Business metrics
Chartered accountants
Community
Customer satisfaction
Employees
Local government
Objectives
Performance evaluation
Performance management
Planning
Researchers
Roles
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This paper is based on the study conducted in South Afric, KwaZulu-Natal, within Ugu District Municipality. The study aimed at evaluating the implementation of performance management system withinin ugu district municipality. The study was qualitative in nature.The findings and conclusions of the study indicated that certain constraints affect the effective implementation of the performance managementsystem by the Ugu district municipality and these include, among other things, the role of oversight structures which is not exercised, the lack of monitoring and evaluation of performance, the lack of alignment of performance review outcomes with personal development plans, and an inability to utilise the performance management system to improve services that are delivered to the community. Given the above, the researcher has made some recommendations on how to improve the performance management system of the municipality. Key recommendations require that the municipality's targets should be outcome-based; monitoring and evaluation of performance from planning to verification of information reported on should take place; there should be mechanisms to ensure that budget is derived from the IDP; the municipality should ensure capacitation of performance oversight committees and that local communities should be allowed to participate in the planning and review of performance.
ISSN:2523-5338
2523-5338