Big data analytics for disaster response and recovery through sentiment analysis

• Published in: International journal of information management 2018-10, Vol.42, p.13-24
• Main Authors: Ragini, J. Rexiline, Anand, P.M. Rubesh, Bhaskar, Vidhyacharan
• Format: Article
• Language: English
• Subjects: Analytics; Big Data; Classification; Customer satisfaction; Data analysis; Data management; Data mining; Data recovery; Digital media; Disaster management; Disaster recovery; Disasters; Emergency preparedness; Emergency response; Information management; Machine learning; Natural language processing; Sentiment analysis; Social media analysis; Social networks; Text classification; Wireless networks
• ISSN: 0268-4012; 1873-4707
• DOI: 10.1016/j.ijinfomgt.2018.05.004

•Social networks are increasingly used for emergency communications and help related requests during the disaster.•A methodology is proposed to visualize and analyze the sentiments on the various basic needs of the people affected by the disaster.•The combination of subjective phrase and machine learning algorithm yields better classification accuracy for disaster data.•Real-time categorization and classification of social media big data ensures effective disaster response and recovery. Big data created by social media and mobile networks provide an exceptional opportunity to mine valuable insights from them. This information is harnessed by business entities to measure the level of customer satisfaction but its application in disaster response is still in its inflection point. Social networks are increasingly used for emergency communications and help related requests. During disaster situations, such emergency requests need to be mined from the pool of big data for providing timely help. Though government organizations and emergency responders work together through their respective national disaster response framework, the sentiment of the affected people during and after the disaster determines the success of the disaster response and recovery process. In this paper, we propose a big data driven approach for disaster response through sentiment analysis. The proposed model collects disaster data from social networks and categorize them according to the needs of the affected people. The categorized disaster data are classified through machine learning algorithm for analyzing the sentiment of the people. Various features like, parts of speech and lexicon are analyzed to identify the best classification strategy for disaster data. The results show that lexicon based approach is suitable for analyzing the needs of the people during disaster. The practical implication of the proposed methodology is the real-time categorization and classification of social media big data for disaster response and recovery. This analysis helps the emergency responders and rescue personnel to develop better strategies for effective information management of the rapidly changing disaster environment.