A modelling framework for mitigating customers’ waiting time at a vehicle inspection centre

In Malaysia, an agency that is entrusted by the Government to perform mandatory vehicle inspection for public, commercial and private vehicles, receive many customers daily. Often complaints of problems received from the customers are associated with waiting time that leads to lost of business and d...

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Bibliographic Details
Main Authors: Ahmad, Norazura, Abidin, Norhaslinda Zainal, Ilyas, Khibtiyah, Abduljabbar, Waleed Khalid
Format: Conference Proceeding
Language:English
Subjects:
Commercial vehicles
Computer simulation
Customers
Inspection
Modelling
Optimization
Online Access:Get full text
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Summary:In Malaysia, an agency that is entrusted by the Government to perform mandatory vehicle inspection for public, commercial and private vehicles, receive many customers daily. Often complaints of problems received from the customers are associated with waiting time that leads to lost of business and dissatisfied customers. To address this issue, we propose a framework for modelling a vehicle inspection system using an integration of simulation and optimization approaches. The strengths of simulation and optimization are reviewed briefly that is hoped to reveal the synergy between the established methods in determining an appropriate customer’s waiting time for inspection at a vehicle inspection centre. Relevant concepts and preliminary results are also presented and discussed in this paper.
ISSN:0094-243X
1551-7616
DOI:10.1063/1.5012190