Accounting Software Selection and User Satisfaction

Accounting software packages are standard tools in today's business environment. Selecting the right software, however, can be challenging. The purpose of the study was to provide insight into which factors and features are most important to users in selecting, retaining, or changing accounting...

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Bibliographic Details
Published in:The CPA journal (1975) 2007-05, Vol.77 (5), p.26
Main Authors: Elikai, Fara, Ivancevich, Daniel M, Ivancevich, Susan H
Format: Article
Language:English
Subjects:
Accounting
Accounting systems
Costs
Customer satisfaction
Customization
Demographics
End users
Flexibility
Operating costs
Operating systems
Polls & surveys
Productivity
Sales
Selection
Small & medium sized enterprises-SME
Software packages
User satisfaction
Writing
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Summary:Accounting software packages are standard tools in today's business environment. Selecting the right software, however, can be challenging. The purpose of the study was to provide insight into which factors and features are most important to users in selecting, retaining, or changing accounting software packages. The survey also asked respondents to identify the most satisfying features and those that most need improvement. Participants were asked which software packages they currently use. A total of 63 different packages were cited and no one package was dominant. To assess user satisfaction, participants were asked to rank the top five features of their current software. The most commonly identified area for improvement was report-writing functions, followed by flexibility, annual operating cost, user manuals, and compatibility with other software. In evaluating the data, several key findings stand out. The functionality/capability of software is the most important factor category to users in selecting software, followed by cost and compatibility.
ISSN:0732-8435