Operator performance evaluation using multi criteria decision making methods

• Main Authors: Rani, Ruzanita Mat, Ismail Wan Rosmanira, Razali, Siti Fatihah
• Format: Conference Proceeding
• Language: English
• Subjects: Analytic hierarchy process; Criteria; Decision analysis; Decision making; Food processing; Hierarchies; Operator performance; Performance evaluation; Productivity
• ISSN: 0094-243X; 1551-7616
• DOI: 10.1063/1.4882540

Operator performance evaluation is a very important operation in labor-intensive manufacturing industry because the company’s productivity depends on the performance of its operators. The aims of operator performance evaluation are to give feedback to operators on their performance, to increase company’s productivity and to identify strengths and weaknesses of each operator. In this paper, six multi criteria decision making methods; Analytical Hierarchy Process (AHP), fuzzy AHP (FAHP), ELECTRE, PROMETHEE II, Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) are used to evaluate the operators’ performance and to rank the operators. The performance evaluation is based on six main criteria; competency, experience and skill, teamwork and time punctuality, personal characteristics, capability and outcome. The study was conducted at one of the SME food manufacturing companies in Selangor. From the study, it is found that AHP and FAHP yielded the “outcome” criteria as the most important criteria. The results of operator performance evaluation showed that the same operator is ranked the first using all six methods.