Designing successful participatory platforms with a public intent: Lessons learned from practitioners, scholars, and citizen participants

AbstractPublic organizations have interacted with citizens through increasingly sophisticated internet-enabled technology. Participatory platforms emerged from Web 2.0 technologies in the mid-2000s as a governance mechanism to engage citizens in the process of effecting social change. Although the p...

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Bibliographic Details
Published in:International journal of organization theory and behavior 2016-12, Vol.19 (4), p.479-513
Main Authors: Treisman, Chase, Kelley, Tanya M, Johnston, Erik W
Format: Article
Language:English
Subjects:
Citizen participation
Organization theory
Social change
Web 2.0
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Summary:AbstractPublic organizations have interacted with citizens through increasingly sophisticated internet-enabled technology. Participatory platforms emerged from Web 2.0 technologies in the mid-2000s as a governance mechanism to engage citizens in the process of effecting social change. Although the potential of platforms is recognized, its successful implementation has faced challenges. To begin to get a handle on how to best design and manage participatory platforms, we conducted an exploratory participatory action research study grounded in two events – The Policy Challenge and NSF Workshop on Participatory Platforms with a Public Intent. Both events communed practitioners, scholars, and citizen participants with diverse experience and expertise conducting and researching platforms. The insights expressed through the events and follow-up interviews and online survey informed our development of a participatory platform lifecycle and design framework to assist designing successful participatory platforms.
ISSN:1093-4537
1532-4273
DOI:10.1108/IJOTB-19-04-2016-B004