Outsourcing in Thermal Hotel Enterprises: The Case of Turkey

The aim of this study is to present the status of outsourcing practices in Ministry of Culture and Tourism registered and operation licensed thermal hotel enterprises in Turkey. This research was supported by 65 out of 72 thermal hotel enterprises operating in Turkey, and it is identified that 22 en...

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Bibliographic Details
Published in:Business management dynamics 2013-11, Vol.3 (5), p.1
Main Authors: BAYTOK, AHMET, HASAN, HUSEYIN SOYBALI, Zorlu, Ozcan
Format: Article
Language:English
Subjects:
Core competencies
Hotels & motels
Outsourcing
Quality of service
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Summary:The aim of this study is to present the status of outsourcing practices in Ministry of Culture and Tourism registered and operation licensed thermal hotel enterprises in Turkey. This research was supported by 65 out of 72 thermal hotel enterprises operating in Turkey, and it is identified that 22 enterprises use outsourcing. As a result of the evaluation of the data gathered from the aforementioned enterprises, it is ascertained that thermal hotel enterprises consider thermal units, cure units, and SPA/Wellness services as their core competencies and outsourcing is not preferred in these areas, and instead, personnel transportation, security, animation and food and beverage services are mostly outsourced service areas. The important benefits gained through outsourcing are identified as emphasizing more on service quality and proficiency of the suppliers, consideration of the issue from an administrative perspective, increase in service quality, focusing more on core competencies, and reducing costs.
ISSN:2047-7031