How and when a salesperson's perception of organizational politics relates to proactive performance

• Published in: European management journal 2018-10, Vol.36 (5), p.660-670
• Main Authors: Varela-Neira, Concepción, Araujo, Marisa del Río, Sanmartín, Emilio Ruzo
• Format: Article
• Language: English
• Subjects: Employee attitude; Experience; Financial performance; Organizational behavior; Perceived organizational politics; Political attitudes; Politics; Proactive performance; Psychological mechanisms; Sales; Salespeople; Trust; Workplaces
• ISSN: 0263-2373; 1873-5681
• DOI: 10.1016/j.emj.2018.08.001

Politics in the workplace is a reality of organizational life. Several studies have investigated the negative implications of perceived organizational politics on various work attitudes and performance measures but not on proactive performance. However, proactive performance is important in a sales context because salespeople operate in an uncertain environment, and some task aspects cannot be formalized. Moreover, there is still a need for research to analyse the psychological mechanisms that lead perceived organizational politics to cause negative reactions from employees as well as to provide new insights on the boundary conditions of this process. Therefore, we examine the effect of perceived organizational politics on proactive performance through a salesperson's trust in the sales manager, as well as the moderating role of the salesperson's experience. This study uses dyadic data from 192 salespeople and their sales managers from a range of industries. The model entails a moderated mediation process. Results support the proposed model. The findings contribute to the salesforce management literature by suggesting the need to consider the importance of perceived organizational politics and by aiding in the understanding of how and when it hinders proactive performance.