E-learning quality assurance: a process-oriented lifecycle model

Purpose - The purpose of this paper is to propose a process-oriented lifecycle model for ensuring quality in e-learning development and delivery. As a dynamic and iterative process, quality assurance (QA) is intertwined with the e-learning development process.Design methodology approach - After revi...

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Bibliographic Details
Published in:Quality assurance in education 2009-07, Vol.17 (3), p.281-295
Main Author: Abdous, M'hammed
Format: Article
Language:English
Subjects:
Accountability
Accreditation
Check Lists
College students
Colleges & universities
Compliance
Customer satisfaction
Design
Distance learning
Education
Educational Quality
Educational Technology
Electronic Learning
Guidelines
Higher Education
Information Systems
Information Technology
Instructional Design
Instructional Improvement
International Organizations
Learning Experience
Learning Strategies
Quality Assurance
Quality Control
Quality management
Semantics
Stakeholders
Student Mobility
Teaching Methods
Textbook Publication
Total Quality Management
Transnationalism
Usability
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Summary:Purpose - The purpose of this paper is to propose a process-oriented lifecycle model for ensuring quality in e-learning development and delivery. As a dynamic and iterative process, quality assurance (QA) is intertwined with the e-learning development process.Design methodology approach - After reviewing the existing literature, particularly focusing on QA frameworks, procedures, and methodology, a process-oriented model structured around three sequential non-linear phases is presented: before: planning and analysis; during: design, prototype and production; and after: post-production and delivery. This model is supported by an advanced information system used to organize, track, collect, and generate reports regarding QA changes and needed updates.Findings - Following a process-oriented lifecycle approach, the paper emphasises that QA requires a supportive environment that explicitly recognizes quality as a work value and as an enabler for reaching organizational goals.Practical implications - The paper proposes a practical QA model which follows e-learning development phases. For each development phase, practical steps, including sample checklists, are recommended.Originality value - The proposed model has the potential to transform QA from a static, after-the-fact state to a more iterative and dynamic state, thus promoting a culture of ongoing self-improvement, rather than of circumstantial compliance, within the e-learning community.
ISSN:0968-4883
1758-7662
DOI:10.1108/09684880910970678