Services Science To Be Taught At NC State

A new field called Services Science is beginning to emerge in academia. This fall, North Carolina State University was the first American research university to offer new master's-level curricula in services in its Colleges of Engineering and Management. Services science applies insights from s...

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Bibliographic Details
Published in:Research technology management 2006-11, Vol.49 (6), p.6-7
Main Authors: Allen, Steven G., Mugge, Paul
Format: Article
Language:English
Subjects:
Business innovation
Business services
Colleges & universities
Consumer goods industries
Core curriculum
Curricula
Design analysis
Educational administration
Educational innovation
Employment
Engineering
Engineering education
Engineering management
Engineering services
Higher education
Industrial engineering
Information technology
Manufacturing
Marketing
Operations research
PERSPECTIVES
R&D
Research & development
Science
Service economies
Service introduction
Services industry workers
Social science education
Students
Vocational guidance
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Summary:A new field called Services Science is beginning to emerge in academia. This fall, North Carolina State University was the first American research university to offer new master's-level curricula in services in its Colleges of Engineering and Management. Services science applies insights from scientific, management, and engineering perspectives to analyze how to align people and technology effectively to generate value for both services providers and clients. The focus is primarily on business performance transformation services. To prepare students for a career in services, the MBA program will add a new concentration in services management. It will offer two tracks, one emphasizing the management of relationships between service providers and their clients, and the other emphasizing service innovation. Students who complete one of the services programs at NC State will be in a much stronger position because they will be trained to do more complex, higher-valued work.
ISSN:0895-6308
1930-0166