Restructuring Internal Services: Perspectives from the Energy Utility Business

Deregulation compelled the energy utility business to restructure its inwardly directed culture and the nature of its offspring-overgrown and rivalrous internal services functions. Managers of information technology-a premier internal service-have much to gain from the perspectives offered here.

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Bibliographic Details
Published in:Information systems management 1996, Vol.13 (1), p.12-17
Main Author: Piede, Duane L.
Format: Article
Language:English
Subjects:
Business process reengineering
Competition
Competitive advantage
Corporate reorganization
Deregulation
Electric utilities
Exact sciences and technology
Information and communication sciences
Information economics. Information policy
Information science. Documentation
Library and information science. General aspects
Political aspects : cooperation, coordination, standardization
Sciences and techniques of general use
Trends
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Description
Summary:Deregulation compelled the energy utility business to restructure its inwardly directed culture and the nature of its offspring-overgrown and rivalrous internal services functions. Managers of information technology-a premier internal service-have much to gain from the perspectives offered here.
ISSN:1058-0530
1934-8703
DOI:10.1080/10580539608906966