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Power to the workers: Empowering shop floor workers with worker-centric digital designs
PurposeThe purpose of this paper is to reveal how information and communication technology (ICT) can empower shop floor workers in collaborative manufacturing environments.Design/methodology/approachThe authors gather data from a mobile maintenance department of a steel manufacturing company and app...
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Published in: | International journal of operations & production management 2019-01, Vol.39 (1), p.24-42 |
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container_title | International journal of operations & production management |
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creator | Leyer, Michael Richter, Alexander Steinhüser, Melanie |
description | PurposeThe purpose of this paper is to reveal how information and communication technology (ICT) can empower shop floor workers in collaborative manufacturing environments.Design/methodology/approachThe authors gather data from a mobile maintenance department of a steel manufacturing company and apply the method of a scenario-based design. The authors use data from interviews, observations and company documents to create problem and activity scenarios. The authors also demonstrate the development of a worker-centric digital design in multiple demonstration and evaluation cycles.FindingsThe authors find that ICT can be used to ensure that empowerment is not only a concept, but can sustainably empower daily operations.Research limitations/implicationsThe authors contribute to theory by showing how structural empowerment can be used as a guiding theoretical lens to design ICT for shop floor workers in collaborative manufacturing work environments. These implications are limited to findings from a single case study.Practical implicationsThe results provide an overview of different empowerment dimensions, namely, the access to information, resources, support and opportunities, that can support employees in collaborative manufacturing environments.Originality/valueThis paper is first in suggesting a framework of how ICT designs can be used to empower shop floor workers in collaborative manufacturing environments. |
doi_str_mv | 10.1108/IJOPM-05-2017-0294 |
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These implications are limited to findings from a single case study.Practical implicationsThe results provide an overview of different empowerment dimensions, namely, the access to information, resources, support and opportunities, that can support employees in collaborative manufacturing environments.Originality/valueThis paper is first in suggesting a framework of how ICT designs can be used to empower shop floor workers in collaborative manufacturing environments.</description><subject>Access to information</subject><subject>Collaboration</subject><subject>Customer services</subject><subject>Decision making</subject><subject>Design</subject><subject>Employees</subject><subject>Empowerment</subject><subject>Flexibility</subject><subject>Information dissemination</subject><subject>Information technology</subject><subject>Iron and steel industry</subject><subject>Knowledge</subject><subject>Manufacturing</subject><subject>Operations management</subject><subject>Power</subject><subject>Problem solving</subject><subject>Production management</subject><subject>Repair & maintenance</subject><subject>Software</subject><subject>Steel making</subject><subject>Theory</subject><subject>Workers</subject><issn>0144-3577</issn><issn>1758-6593</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2019</creationdate><recordtype>article</recordtype><sourceid>M0C</sourceid><recordid>eNotj0tLAzEURoMoWKs7V64GXEfvTXLzWErxUam0C12HkMmg9ZGaTCn-e2esq29zOB-HsQuEK0Sw1_PH5eqJA3EBaDgIpw7YBA1ZrsnJQzYBVIpLMuaYndS6BgAhkSbsfJV3qTR9bvrX1OxyeU-lnrKjLnzUdPa_U_Zyd_s8e-CL5f18drPgURjqeXSdjkp1LkWjTUhai5CcQ2ydipZktAZaqWTUAY20rQCjEkmL0SQbyMgpu9x7NyV_b1Pt_Tpvy9dw6QUSOSEG2UCJPRVLrrWkzm_K22coPx7Bj_X-r94D-bHej_XyF2i2SoA</recordid><startdate>20190107</startdate><enddate>20190107</enddate><creator>Leyer, Michael</creator><creator>Richter, Alexander</creator><creator>Steinhüser, Melanie</creator><general>Emerald Group Publishing Limited</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0U~</scope><scope>1-H</scope><scope>7TB</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>8AO</scope><scope>8FD</scope><scope>8FE</scope><scope>8FG</scope><scope>8FI</scope><scope>ABJCF</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>BGLVJ</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FR3</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>HCIFZ</scope><scope>K6~</scope><scope>K8~</scope><scope>L.-</scope><scope>L.0</scope><scope>L6V</scope><scope>M0C</scope><scope>M0T</scope><scope>M2O</scope><scope>M7S</scope><scope>MBDVC</scope><scope>PQBIZ</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PTHSS</scope><scope>Q9U</scope></search><sort><creationdate>20190107</creationdate><title>Power to the workers</title><author>Leyer, Michael ; 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subjects | Access to information Collaboration Customer services Decision making Design Employees Empowerment Flexibility Information dissemination Information technology Iron and steel industry Knowledge Manufacturing Operations management Power Problem solving Production management Repair & maintenance Software Steel making Theory Workers |
title | Power to the workers: Empowering shop floor workers with worker-centric digital designs |
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