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Power to the workers: Empowering shop floor workers with worker-centric digital designs

PurposeThe purpose of this paper is to reveal how information and communication technology (ICT) can empower shop floor workers in collaborative manufacturing environments.Design/methodology/approachThe authors gather data from a mobile maintenance department of a steel manufacturing company and app...

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Published in:International journal of operations & production management 2019-01, Vol.39 (1), p.24-42
Main Authors: Leyer, Michael, Richter, Alexander, Steinhüser, Melanie
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Language:English
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cited_by cdi_FETCH-LOGICAL-c275t-c9f6c44f9ec767ae662ae9911d94c853c870d343c6a1738d2074e5381c7e8a573
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container_title International journal of operations & production management
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creator Leyer, Michael
Richter, Alexander
Steinhüser, Melanie
description PurposeThe purpose of this paper is to reveal how information and communication technology (ICT) can empower shop floor workers in collaborative manufacturing environments.Design/methodology/approachThe authors gather data from a mobile maintenance department of a steel manufacturing company and apply the method of a scenario-based design. The authors use data from interviews, observations and company documents to create problem and activity scenarios. The authors also demonstrate the development of a worker-centric digital design in multiple demonstration and evaluation cycles.FindingsThe authors find that ICT can be used to ensure that empowerment is not only a concept, but can sustainably empower daily operations.Research limitations/implicationsThe authors contribute to theory by showing how structural empowerment can be used as a guiding theoretical lens to design ICT for shop floor workers in collaborative manufacturing work environments. These implications are limited to findings from a single case study.Practical implicationsThe results provide an overview of different empowerment dimensions, namely, the access to information, resources, support and opportunities, that can support employees in collaborative manufacturing environments.Originality/valueThis paper is first in suggesting a framework of how ICT designs can be used to empower shop floor workers in collaborative manufacturing environments.
doi_str_mv 10.1108/IJOPM-05-2017-0294
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subjects Access to information
Collaboration
Customer services
Decision making
Design
Employees
Empowerment
Flexibility
Information dissemination
Information technology
Iron and steel industry
Knowledge
Manufacturing
Operations management
Power
Problem solving
Production management
Repair & maintenance
Software
Steel making
Theory
Workers
title Power to the workers: Empowering shop floor workers with worker-centric digital designs
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