IT to Support Knowledge Sharing in Communities, towards a Social Capital Analysis

Ignoring the informal, non-canonical nature of knowledge sharing, including people's motivation, ability and opportunity to share knowledge, is one of the key causes of resistance to use knowledge-sharing tools. In order to improve knowledge sharing supported by information technology (IT), too...

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Bibliographic Details
Published in:Journal of information technology 2006-02, Vol.21 (1), p.40-51
Main Authors: Huysman, Marleen, Wulf, Volker
Format: Article
Language:English
Subjects:
Cognitive ability
Communication
Communities of practice
Content analysis
Design
Exact sciences and technology
Explicit knowledge
Information and communication sciences
Information and document structure and analysis
Information processing and retrieval
Information science. Documentation
Information technology
Knowledge management
Knowledge sharing
Organizational behavior
Sciences and techniques of general use
Scientific and technological watch. Knowledge management
Social capital
Studies
Systems design
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Summary:Ignoring the informal, non-canonical nature of knowledge sharing, including people's motivation, ability and opportunity to share knowledge, is one of the key causes of resistance to use knowledge-sharing tools. In order to improve knowledge sharing supported by information technology (IT), tools need to be embedded in the social networks of which it is part. This has implications for our knowledge on the design requirements of such socially embedded IT. The paper reviews tools that are designed for the purpose to foster social capital. We will then discuss what is needed for an IS design theory related to knowledge communities and how such a theory could incorporate social capital theory.
ISSN:0268-3962
1466-4437
DOI:10.1057/palgrave.jit.2000053