E-TAILING OFFICE FURNITURE: TOO MANY CLAIMS AT OFC

In this claims processing case, evidence is presented to support a critical analysis of claims processing problems. Currently claims are not processed in an efficient manner. Students need to critically analyze the current claims handling process and present a revised version in their solution. Data...

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Bibliographic Details
Published in:Journal of the International Academy for Case Studies 2009-02, Vol.15 (2), p.123
Main Authors: Douglas, Michael J, Kyper, Eric S
Format: Article
Language:English
Subjects:
Case studies
Claims processing
Control charts
Database design
Documentation
Electronic claims processing
Electronic commerce
Office furniture
Students
Workloads
Online Access:Get full text
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Summary:In this claims processing case, evidence is presented to support a critical analysis of claims processing problems. Currently claims are not processed in an efficient manner. Students need to critically analyze the current claims handling process and present a revised version in their solution. Data is provided regarding the number of claims, types of claims, claims processing error rates, catalog information, database sources, and database updates. The data is sufficient to give clues as to the sources and variations of claims. While multiple solution approaches will satisfy the case requirements, solutions should be similar in their general form and conclusions. [PUBLICATION ABSTRACT]
ISSN:1078-4950
1532-5822