Sentiment Analysis in Tourism: Capitalizing on Big Data

Advances in technology have fundamentally changed how information is produced and consumed by all actors involved in tourism. Tourists can now access different sources of information, and they can generate their own content and share their views and experiences. Tourism content shared through social...

Full description

Saved in:
Bibliographic Details
Published in:Journal of travel research 2019-02, Vol.58 (2), p.175-191
Main Authors: Alaei, Ali Reza, Becken, Susanne, Stantic, Bela
Format: Article
Language:English
Subjects:
Big Data
Information sources
Sentiment analysis
Tourism
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Advances in technology have fundamentally changed how information is produced and consumed by all actors involved in tourism. Tourists can now access different sources of information, and they can generate their own content and share their views and experiences. Tourism content shared through social media has become a very influential information source that impacts tourism in terms of both reputation and performance. However, the volume of data on the Internet has reached a level that makes manual processing almost impossible, demanding new analytical approaches. Sentiment analysis is rapidly emerging as an automated process of examining semantic relationships and meaning in reviews. In this article, different sentiment analysis approaches applied in tourism are reviewed and assessed in terms of the datasets used and performances on key evaluation metrics. The article concludes by outlining future research avenues to further advance sentiment analysis in tourism as part of a broader Big Data approach.
ISSN:0047-2875
1552-6763
DOI:10.1177/0047287517747753