Alcohol Outlet Workers and Managers: Focus Groups on Responsible Service Practices

We conducted focus group discussions with managers, bartenders, waitstaff, and security staff of on-sale, retail alcohol establishments (i.e., bars and restaurants). The purpose of the focus groups was to identify beliefs, attitudes, behaviors, and practices among management and staff to guide devel...

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Bibliographic Details
Published in:Journal of alcohol and drug education 1999-01, Vol.44 (2), p.60-71
Main Authors: GEHAN, JOHN P., TOOMEY, TRACI L., JONES-WEBB, RHONDA, ROTHSTEIN, CATHERINE, WAGENAAR, ALEXANDER C.
Format: Article
Language:English
Subjects:
Alcoholic Beverages
Behavior Change
Behavior Modification
Beliefs
Dining Facilities
Drinking
Employee Attitudes
Employee Responsibility
Focus Groups
Group Discussion
Interviews
Job Training
Legal Responsibility
Policy Formation
Security Personnel
Service Workers
Work Attitudes
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Summary:We conducted focus group discussions with managers, bartenders, waitstaff, and security staff of on-sale, retail alcohol establishments (i.e., bars and restaurants). The purpose of the focus groups was to identify beliefs, attitudes, behaviors, and practices among management and staff to guide development of training programs. Results indicate that, compared to management, staff had received more training and felt greater responsibility for patron behavior. Although staff wanted written establishment policies, few staff or managers indicated having such policies on file. Retail alcohol establishments need manager training programs that emphasize policy development and enforcement.
ISSN:0090-1482
2162-4119