Factors Affecting Information Satisfaction In The Context O

An empirical investigation is reported of some of the relationships that exist between organizational characteristics and end-user satisfaction associated with computer-based information systems (CBIS) in small businesses. Data were collected in a 2-phase study of 83 small companies, and 8 hypothese...

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Bibliographic Details
Published in:MIS quarterly 1988-06, Vol.12 (2), p.239
Main Author: Montazemi, Ali Reza
Format: Article
Language:English
Subjects:
Correlation analysis
End users
Hypotheses
Information systems
Satisfaction
Small business
Studies
User satisfaction
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Summary:An empirical investigation is reported of some of the relationships that exist between organizational characteristics and end-user satisfaction associated with computer-based information systems (CBIS) in small businesses. Data were collected in a 2-phase study of 83 small companies, and 8 hypotheses were tested using these data. Major findings reveal that end-user satisfaction is correlated with: 1. the number of systems analysts present within a company, 2. the degree of analysis of information requirements, 3. the level of participation, and 4. end user's level of computer literacy. Also, decentralization of the decision-making process was found to create a need for more effective CBIS. Consequently, end-user satisfaction was found to be higher in companies that were less centralized. In addition, there was a strong correlation between the satisfaction of both the end users and the data processing personnel with the CBIS environment.
ISSN:0276-7783
2162-9730