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Factors Affecting Information Satisfaction In The Context O
An empirical investigation is reported of some of the relationships that exist between organizational characteristics and end-user satisfaction associated with computer-based information systems (CBIS) in small businesses. Data were collected in a 2-phase study of 83 small companies, and 8 hypothese...
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| Published in: | MIS quarterly 1988-06, Vol.12 (2), p.239 |
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| Format: | Article |
| Language: | English |
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| container_title | MIS quarterly |
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| creator | Montazemi, Ali Reza |
| description | An empirical investigation is reported of some of the relationships that exist between organizational characteristics and end-user satisfaction associated with computer-based information systems (CBIS) in small businesses. Data were collected in a 2-phase study of 83 small companies, and 8 hypotheses were tested using these data. Major findings reveal that end-user satisfaction is correlated with: 1. the number of systems analysts present within a company, 2. the degree of analysis of information requirements, 3. the level of participation, and 4. end user's level of computer literacy. Also, decentralization of the decision-making process was found to create a need for more effective CBIS. Consequently, end-user satisfaction was found to be higher in companies that were less centralized. In addition, there was a strong correlation between the satisfaction of both the end users and the data processing personnel with the CBIS environment. |
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| fulltext | fulltext |
| identifier | ISSN: 0276-7783 |
| ispartof | MIS quarterly, 1988-06, Vol.12 (2), p.239 |
| issn | 0276-7783 2162-9730 |
| language | eng |
| recordid | cdi_proquest_journals_218109791 |
| source | EBSCOhost Business Source Ultimate; ABI/INFORM global; JSTOR Archival Journals |
| subjects | Correlation analysis End users Hypotheses Information systems Satisfaction Small business Studies User satisfaction |
| title | Factors Affecting Information Satisfaction In The Context O |
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