On differences in how operations and supply chain managers approach quality management

In this research, we administered surveys to operations and supply chain managers from different companies to better understand how they approached quality management. The underlying research question was whether the increased emphasis in supply chain management in the workplace had implications for...

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Bibliographic Details
Published in:International journal of production research 2008-12, Vol.46 (24), p.6945-6961
Main Authors: Foster, S. Thomas, Ogden, Jeffrey
Format: Article
Language:English
Subjects:
Applied sciences
Exact sciences and technology
Firm modelling
Inventory control, production control. Distribution
Logistics
Operational research and scientific management
Operational research. Management science
Operations management
production management
Quality management
Studies
Supply chain management
supply chain quality
Total quality
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Summary:In this research, we administered surveys to operations and supply chain managers from different companies to better understand how they approached quality management. The underlying research question was whether the increased emphasis in supply chain management in the workplace had implications for how quality management is practiced and how quality-related values are emphasised. We found that those who identified themselves as supply chain managers utilised and emphasised quality tools and values to a greater extent than those who identified themselves as operations managers. The tools emphasised by supply chain managers included benchmarking, complaint resolution, design for the environment, ERP, supplier development, focus groups, and supply chain management. The primary theoretical implication of this study is that there exists an emerging field that we can term 'supply chain quality'. This study provides a preliminary outline of the domain of this field.
ISSN:0020-7543
1366-588X
DOI:10.1080/00207540802010815