Situated Learning and the Situated Knowledge Web: Exploring the Ground Beneath Knowledge Management

Knowledge is now recognized as an important basis for competitive advantage and many firms are beginning to establish initiatives to leverage and manage organizational knowledge. These include efforts to codify knowledge in repositories as well as efforts to link individuals using information techno...

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Bibliographic Details
Published in:Journal of management information systems 2001-07, Vol.18 (1), p.115-150
Main Authors: Nidumolu, Sarma R., Subramani, Mani, Aldrich, Alan
Format: Article
Language:English
Subjects:
Competitive advantage
Computer programming
Educational activities
ETHNOGRAPHIC METHODS KNOWLEDGE MANAGEMENT ORGANIZATIONAL CHANGE QUALITATIVE RESEARCH SITUATED KNOWLEDGE WEB SITUATED LEARNING
Ethnography
Field research
Information systems
Initiatives
Knowledge management
Layoffs
Learning
Observational research
Organizational change
Organizational learning
Qualitative research
Situated knowledge
Studies
Success
Transformative learning
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Summary:Knowledge is now recognized as an important basis for competitive advantage and many firms are beginning to establish initiatives to leverage and manage organizational knowledge. These include efforts to codify knowledge in repositories as well as efforts to link individuals using information technologies to overcome geographic and temporal barriers to accessing knowledge and expertise. We suggest that Knowledge Management (KM) efforts, to be successful, need to be sensitive to features of the context of generation, location, and application of knowledge. To this end, we highlight the situated organizational learning perspective that views knowledge as embedded in individuals, in connections between individuals, and in artifacts as a useful lens to examine phenomena related to the establishment of KM initiatives. In an ethnographic case study of an effort to change knowledge-work processes in a market research firm, we apply the situated knowledge perspective to highlight the factors responsible for the limited success of the initiative in the firm. This study suggests that a consideration of the situated knowledge web and the alignment of the initiatives with the features of the knowledge web are central to success in knowledge management efforts in firms.
ISSN:0742-1222
1557-928X
DOI:10.1080/07421222.2001.11045675