The Scope of WebCounseling: A Survey of Services and Compliance With NBCC Standards for the Ethical Practice of WebCounseling

A survey of 136 Web sites offering counseling through computer chat rooms and e‐mail revealed a wide range of credentials of providers, fees for service, and low levels of compliance with the ethical standards for WebCounseling published by the National Board for Certified Counselors (NBCC). Eight m...

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Bibliographic Details
Published in:Journal of counseling and development 2003-12, Vol.81 (1), p.61-69
Main Authors: Heinlen, Kathleen T., Welfel, Elizabeth Reynolds, Richmond, Elizabeth N., Rak, Carl F.
Format: Article
Language:English
Subjects:
Association (Psychology)
Associations
Chat rooms
Communication
Communication (Thought Transfer)
Compliance
Computers
Coping
Correlation
Counseling
Counselling
Counselor Certification
Electronic Equipment
Ethics
Evidence
Guidelines
High School Students
Internet
Licenses
Mental health
Methods
Modeling (Psychology)
National Board for Certified Counselors
Online Counseling
Online information services
Professional ethics
Professional Services
Professionals
Psychologists
Psychotherapy
Resistance (Psychology)
Social workers
Telemedicine
Videoconferencing
Websites
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Summary:A survey of 136 Web sites offering counseling through computer chat rooms and e‐mail revealed a wide range of credentials of providers, fees for service, and low levels of compliance with the ethical standards for WebCounseling published by the National Board for Certified Counselors (NBCC). Eight months after the first data collection point, more than a third of the WebCounseling sites were no longer in operation. Credentialed professionals provided significantly higher levels of compliance with NBCC standards than did noncredentialed providers. Implications of Web services for professional practice and public confidence in the profession in this medium are discussed.
ISSN:0748-9633
1556-6676
DOI:10.1002/j.1556-6678.2003.tb00226.x