Obligations and aftercare: the depositor and service standard agreements

Service standard agreements can nowadays be fitted into the context of an increased general concern over matters of professional activity and accountability. Areas of archive service provision are increasingly being reviewed and in some instances 'internal service standards' have been draw...

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Bibliographic Details
Published in:Journal of the Society of Archivists 2003-10, Vol.24 (2), p.215-221
Main Author: Sims, Roger M. C.
Format: Article
Language:English
Subjects:
Agreements
Archives
Archives & records
Collection management
Customer service
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Information service management
Library and documentation centre management
Preservation. Storage
Sciences and techniques of general use
Service level agreements
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Summary:Service standard agreements can nowadays be fitted into the context of an increased general concern over matters of professional activity and accountability. Areas of archive service provision are increasingly being reviewed and in some instances 'internal service standards' have been drawn up and applied which may be defined as voluntary standards devised and implemented to serve the internal requirements of the office or organisation. This article, based on a paper given at the Society's conference in Jersey in October 2002, examines the issue of relationships with our depositors and the issue of service standards in relation to that relationship.
ISSN:0037-9816
2325-7962
1465-3907
2325-7989
DOI:10.1080/0037981032000127061