Demand chain management in manufacturing and services: web-based integration, drivers and performance

This paper investigated the relationship between Internet-enabled supply chain integration strategies and performance in manufacturing and services. It summarizes the literature on demand and supply integration and describes four web-based strategies. A stratified random sample was collected from UK...

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Bibliographic Details
Published in:Journal of operations management 2002-11, Vol.20 (6), p.729-745
Main Authors: Frohlich, Markham T, Westbrook, Roy
Format: Article
Language:English
Subjects:
Comparative analysis
Demand
Demand chain management
Electronic commerce
Empirical research
Integrated approach
Manufacturers
Manufacturing
Operations research
Service industries
Strategic planning
Studies
Supply chain strategy
Supply chains
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Summary:This paper investigated the relationship between Internet-enabled supply chain integration strategies and performance in manufacturing and services. It summarizes the literature on demand and supply integration and describes four web-based strategies. A stratified random sample was collected from UK manufacturers and services, and there was strong evidence that demand chain management (DCM) led to the highest performance in manufacturing, but few signs of DCM in services. Manufacturers and services relying on only web-based demand or supply integration outperformed their low integration counterparts, but lagged DCM in manufacturing. The study also investigated DCM adoption drivers and found that rational efficiency and bandwagon effects drove change. The findings have some important implications for theory as well as for manufacturing and service companies interested in improving their performance.
ISSN:0272-6963
1873-1317
DOI:10.1016/S0272-6963(02)00037-2