Inter-organizational communication as a relational competency: Antecedents and performance outcomes in collaborative buyer–supplier relationships

Inter-organizational communication has been documented as a critical factor in promoting strategic collaboration among firms. In this paper, we seek to extend the stream of research in supply chain management by systematically investigating the antecedents and performance outcomes of inter-organizat...

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Bibliographic Details
Published in:Journal of operations management 2008-01, Vol.26 (1), p.45-64
Main Authors: Paulraj, Antony, Lado, Augustine A., Chen, Injazz J.
Format: Article
Language:English
Subjects:
Buyer–supplier relationships and performance
Collaboration
Communication
Information exchange
Inter-organizational communication
Knowledge sharing
Relational competency
Studies
Supply chain management
Supply chains
Vendor supplier relations
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Summary:Inter-organizational communication has been documented as a critical factor in promoting strategic collaboration among firms. In this paper, we seek to extend the stream of research in supply chain management by systematically investigating the antecedents and performance outcomes of inter-organizational communication. Specifically, inter-organizational communication is proposed as a relational competency that may yield strategic advantages for supply chain partners. Using structural equation modeling, we empirically test a number of hypothesized relationships based on a sample of over 200 United States firms. Our results provide strong support for the notion of inter-organizational communication as a relational competency that enhances buyers’ and suppliers’ performance. Implications for future research and practice are offered.
ISSN:0272-6963
1873-1317
DOI:10.1016/j.jom.2007.04.001