The use of quality costing to trigger process improvement in an automotive company

After the importance of quality costs was realized, and the difficulties that accompany their identification and measurement, several attempts have been made to give directions to people who want to reduce their quality costs. A well-known and widely used model is the BS6143 Part 2 model. This model...

Full description

Saved in:
Bibliographic Details
Published in:Total quality management & business excellence 2000-03, Vol.11 (2), p.155
Main Authors: Giakatis, G, Rooney, E M
Format: Article
Language:English
Subjects:
Automobile industry
Classification
Costing
Costs
Failure
Internal customers
Manufacturing
Prevention
Process engineering
Product quality
Quality
Quality management
Studies
Total quality
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:After the importance of quality costs was realized, and the difficulties that accompany their identification and measurement, several attempts have been made to give directions to people who want to reduce their quality costs. A well-known and widely used model is the BS6143 Part 2 model. This model has been used for many years, though it has some weak points. Also, process analysis has been used for process improvement. This study presents how the implementation of the BS 6143 Part 2 model facilitated the process analysis and improvement. Also, the implementation of the proposed approach in an automotive company is presented.
ISSN:1478-3363
1478-3371