INTERACTIVE VIDEO ASSESSMENT OF CONFLICT RESOLUTION SKILLS

In this research we developed and validated an interactive video assessment of conflict resolution skills. A model of conflict management was used to develop the conflict scenarios and part of the scoring key. Computer assessments of conflict resolution skills and two cognitive abilities were admini...

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Bibliographic Details
Published in:Personnel psychology 1998-03, Vol.51 (1), p.1-24
Main Authors: OLSON-BUCHANAN, JULIE B., DRASGOW, FRITZ, MOBERG, PHILIP J., MEAD, ALAN D., KEENAN, PATRICIA A., DONOVAN, MICHELLE A.
Format: Article
Language:English
Subjects:
Cognitive ability
Cognitive Measurement
Computers
Conflict management
Conflict resolution
Correlation analysis
Emotions
Employees
Interactive Video
Interpersonal Competence
Interrater Reliability
Job performance
Laser discs
Management Development
Managerial skills
Participant Satisfaction
Scoring
Skill Analysis
Studies
Supervisors
Validity
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Summary:In this research we developed and validated an interactive video assessment of conflict resolution skills. A model of conflict management was used to develop the conflict scenarios and part of the scoring key. Computer assessments of conflict resolution skills and two cognitive abilities were administered to 347 supervisors and job performance ratings were collected from their managers. The conflict skills assessment was found to be significantly related to supervisory ratings of on‐the‐job performance in managing conflict but to be unrelated to the measures of cognitive ability. In addition, the conflict skills assessment had no adverse impact for women. The implications of these results and directions for future research are discussed.
ISSN:0031-5826
1744-6570
DOI:10.1111/j.1744-6570.1998.tb00714.x