Patient narratives in Yelp reviews offer insight into opioid experiences and the challenges of pain management

To characterize Yelp reviews about pain management and opioids. We manually coded and applied natural language processing to 836 Yelp reviews of US hospitals mentioning an opioid medication. Yelp reviews by patients and caregivers describing experiences with pain management and opioids had lower rat...

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Bibliographic Details
Published in:Pain management (London) 2018-03, Vol.8 (2), p.95-104
Main Authors: Graves, Rachel L, Goldshear, Jesse, Perrone, Jeanmarie, Ungar, Lyle, Klinger, Elissa, Meisel, Zachary F, Merchant, Raina M
Format: Article
Language:English
Subjects:
Caregivers
Drug overdose
Hospitals
Narcotics
Narratives
opioids
pain assessment
Pain management
Patient satisfaction
Physicians
Qualitative research
Ratings & rankings
social media
Social networks
Yelp
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Summary:To characterize Yelp reviews about pain management and opioids. We manually coded and applied natural language processing to 836 Yelp reviews of US hospitals mentioning an opioid medication. Yelp reviews by patients and caregivers describing experiences with pain management and opioids had lower ratings compared with other reviews. Negative descriptions of pain management and opioid-related experiences were more commonly described than positive experiences, and the number of themes they reflected was more diverse. Yelp reviews offer insights into pain management and opioid use that are not assessed by traditional surveys. As a free, highly utilized source of unstructured narratives, Yelp may allow ongoing assessment of policies related to pain management and opioid use.
ISSN:1758-1869
1758-1877
DOI:10.2217/pmt-2017-0050