The Impact of Technological Innovation on Bank Performance

This study examines the impact of technological innovation factors on the performance of Lebanese banks during an eight-year period (from 2010 to 2017). The research employed return on assets (ROA) and return on equity (ROE) as proxies to measure performance level. The technological innovation facto...

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Bibliographic Details
Published in:Journal of internet banking and commerce : JIBC 2018-12, Vol.23 (3), p.1-33
Main Authors: El Chaarani, Hani, El Abiad, Zouhour
Format: Article
Language:English
Subjects:
ATM
Automated teller machines
Automation
Banking industry
Banks
Business models
Case studies
Commercial banks
Communication
Competition
Competitive advantage
Customer satisfaction
Customers
Electronic banking
Information systems
Innovations
Internet
Investment
Mobile commerce
Online banking
Point of sale
Quality of service
Research methodology
Return on assets
Software
Software upgrading
Success
Technological change
Technology
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Summary:This study examines the impact of technological innovation factors on the performance of Lebanese banks during an eight-year period (from 2010 to 2017). The research employed return on assets (ROA) and return on equity (ROE) as proxies to measure performance level. The technological innovation factors include internet banking, mobile banking, automated teller machines and investment in computer software. The technological innovation investment in automated teller machines (ATMs) and internet banking has positive impact on the performance of Lebanese banks. The results also reveal non-significant impact of mobile banking and investments in computer software on the performance of Lebanese banks.
ISSN:1204-5357
1204-5357