The Status of Librarians' Communication Skills and the Effective Factors in Public Libraries

The main aim of this survey was to assess the status of librarians' communication skills in public libraries of Mashhad, Iran. The research population included all the librarians (n = 70) employed in the public libraries. The desired sample (n=59) was selected based on Krejcie and Morgan's...

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Bibliographic Details
Published in:Library philosophy and practice 2019-04, p.1-16
Main Authors: Afkhami, Narges, Tajafari, Masoumeh, Nowkarizi, Mohsen, Nekah, Seyyed Mohsen Asghari
Format: Article
Language:English
Subjects:
Academic libraries
Accounting
Analysis
Customer services
Drug stores
Employees
Information professionals
Interpersonal communication
Librarians
Library and information science
Medical education
Medical research
Public libraries
Students
Success
Verbal communication
Web 2.0
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Summary:The main aim of this survey was to assess the status of librarians' communication skills in public libraries of Mashhad, Iran. The research population included all the librarians (n = 70) employed in the public libraries. The desired sample (n=59) was selected based on Krejcie and Morgan's sample size table through simple random sampling. A researcher-made questionnaire of communication skills was used to collect data. The collected data were analyzed via the SPSS using descriptive and inferential statistics. The findings showed that the level of the librarians' communication skills was undesirable and that there was no significant difference between the mean scores of the librarians' communication skills in terms of demographic and professional characteristics.
ISSN:1522-0222
1522-0222