The curvilinear relationship between job satisfaction and employee voice: Speaking up for the organization and the self

Integrating the self-serving effect of voice with the literature that emphasizes the prosocial motive of voice behavior, this study investigates the possibility of a U-shaped curvilinear relationship between job satisfaction and voice behavior. The findings show that different voice beliefs (employe...

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Bibliographic Details
Published in:Asia Pacific journal of management 2020-06, Vol.37 (2), p.587-607
Main Authors: Lin, Xiaowan, Lam, Long W., Zhang, Lida L.
Format: Article
Language:English
Subjects:
Business and Management
Correlation analysis
Employees
Job satisfaction
Management
Regression analysis
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Summary:Integrating the self-serving effect of voice with the literature that emphasizes the prosocial motive of voice behavior, this study investigates the possibility of a U-shaped curvilinear relationship between job satisfaction and voice behavior. The findings show that different voice beliefs (employees’ prosocial and self-protective voice beliefs) moderate the U-shaped curvilinear relationship with distinct patterns. Specifically, for employees with a stronger prosocial voice belief the relationship between job satisfaction and voice is more positive at high levels of job satisfaction and less negative at low levels of job satisfaction. Self-protective voice belief attenuates the relationship between job satisfaction and voice at both high and low levels of job satisfaction, resulting in a less U-shaped relationship for employees with a stronger self-protective voice belief. These findings support our arguments about the coexistence of multiple motives of voice and their relative strength across different levels of job satisfaction.
ISSN:0217-4561
1572-9958
DOI:10.1007/s10490-018-9622-8