Profiles — Analysis and Behaviour

The use of knowledge-management technologies can paradoxically contribute to the problem of information overload, as a person is given access to increasing numbers of higher quality sources of information. During a working day, a person's focus will change from one subject to another; it is cru...

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Bibliographic Details
Published in:BT technology journal 2003-01, Vol.21 (1), p.56-66
Main Authors: Crossley, M, Kings, N J, Scott, J R
Format: Article
Language:English
Subjects:
Knowledge management
Online Access:Get full text
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Summary:The use of knowledge-management technologies can paradoxically contribute to the problem of information overload, as a person is given access to increasing numbers of higher quality sources of information. During a working day, a person's focus will change from one subject to another; it is crucially important that information is delivered to a user that is relevant to their current activities. This paper will describe the work of BT's Knowledge-Management Research team in the area of actively filtering and gathering information, particularly concentrating on the importance of understanding the current focus of a person's attention.
ISSN:1358-3948
1573-1995
DOI:10.1023/A:1022404310934