A competency profile for human resources: No more shoemaker's children

This article examines the efforts of the Bank of Montreal's Human Resources Department to build a competency profile for its newly developed role of Human Resources Relationship Manager. The article outlines the background on a competency‐based pilot project used to help align individual perfor...

Full description

Saved in:
Bibliographic Details
Published in:Human resource management 1996-04, Vol.35 (1), p.53-66
Main Author: Gorsline, Karen
Format: Article
Language:English
Subjects:
Customer services
Human resource management
Knowledge
Pilot projects
Skills
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This article examines the efforts of the Bank of Montreal's Human Resources Department to build a competency profile for its newly developed role of Human Resources Relationship Manager. The article outlines the background on a competency‐based pilot project used to help align individual performance with business strategy, followed by a description of the project methodology. The competency profile is presented along with observations and learning during various stages in the project. © 1996 by John Wiley & Sons, Inc.
ISSN:0090-4848
1099-050X
DOI:10.1002/(SICI)1099-050X(199621)35:1<53::AID-HRM4>3.0.CO;2-W