A competency profile for human resources: No more shoemaker's children

This article examines the efforts of the Bank of Montreal's Human Resources Department to build a competency profile for its newly developed role of Human Resources Relationship Manager. The article outlines the background on a competency‐based pilot project used to help align individual perfor...

Full description

Saved in:
Bibliographic Details
Published in:Human resource management 1996-04, Vol.35 (1), p.53-66
Main Author: Gorsline, Karen
Format: Article
Language:English
Subjects:
Customer services
Human resource management
Knowledge
Pilot projects
Skills
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by
cites
container_end_page 66
container_issue 1
container_start_page 53
container_title Human resource management
container_volume 35
creator Gorsline, Karen
description This article examines the efforts of the Bank of Montreal's Human Resources Department to build a competency profile for its newly developed role of Human Resources Relationship Manager. The article outlines the background on a competency‐based pilot project used to help align individual performance with business strategy, followed by a description of the project methodology. The competency profile is presented along with observations and learning during various stages in the project. © 1996 by John Wiley & Sons, Inc.
doi_str_mv 10.1002/(SICI)1099-050X(199621)35:1<53::AID-HRM4>3.0.CO;2-W
format article
fullrecord <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_224342387</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>389600401</sourcerecordid><originalsourceid>FETCH-LOGICAL-c4254-6e81dde6ce79b30a2ececc6be419dc1c40d1ce538295a396687ace863ff28c9e3</originalsourceid><addsrcrecordid>eNp9kU1v00AQhi0EEqHwH1ZwoD04zH56N62QgmnaQNsICkrFZeSux0raOA67iUr-PTZB5QD0NBrp0TOj902SQw59DiDe7F-O8_EBB-dS0HC1z50zgh9IPeBHWg4Gw_H79PTzuXor-9DPJ4cinT5Kevf846QH4CBVVtmnybMYbwCAK5f1ktGQ-aZe0ZqWfstWoanmC2JVE9hsUxdLFig2m-ApDthFw-omEIuzhurilsLryPxsvigDLZ8nT6piEenF77mXfB0df8lP07PJyTgfnqVeCa1SQ5aXJRlPmbuWUAjy5L25JsVd6blXUHJPWlrhdCGdMTYrPFkjq0pY70juJS933vbT7xuKa7xp31u2J1EIJZWQNnsYEmCMyKCFXv0P4lYBKKGsbqnLHeVDE2OgCldhXhdhixywqwaxqwa7qLGLGnfVoNTIUUvEthrsqkGJgPkEBU7_WO_asLd_KR82_kP4a2-t6c46j2v6cW8twi2aTGYapxcn-Gl09eHjO_UNz-VP5cSulg</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>224342387</pqid></control><display><type>article</type><title>A competency profile for human resources: No more shoemaker's children</title><source>Business Source Ultimate</source><source>ABI/INFORM Global</source><creator>Gorsline, Karen</creator><creatorcontrib>Gorsline, Karen</creatorcontrib><description>This article examines the efforts of the Bank of Montreal's Human Resources Department to build a competency profile for its newly developed role of Human Resources Relationship Manager. The article outlines the background on a competency‐based pilot project used to help align individual performance with business strategy, followed by a description of the project methodology. The competency profile is presented along with observations and learning during various stages in the project. © 1996 by John Wiley &amp; Sons, Inc.</description><identifier>ISSN: 0090-4848</identifier><identifier>EISSN: 1099-050X</identifier><identifier>DOI: 10.1002/(SICI)1099-050X(199621)35:1&lt;53::AID-HRM4&gt;3.0.CO;2-W</identifier><language>eng</language><publisher>New York: Wiley Subscription Services, Inc., A Wiley Company</publisher><subject>Customer services ; Human resource management ; Knowledge ; Pilot projects ; Skills</subject><ispartof>Human resource management, 1996-04, Vol.35 (1), p.53-66</ispartof><rights>Copyright © 1996 John Wiley &amp; Sons, Inc.</rights><rights>Copyright Wiley Periodicals Inc. Spring 1996</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.proquest.com/docview/224342387?pq-origsite=primo$$EHTML$$P50$$Gproquest$$H</linktohtml><link.rule.ids>314,780,784,11688,11906,27924,27925,36050,36060,44361,44363</link.rule.ids></links><search><creatorcontrib>Gorsline, Karen</creatorcontrib><title>A competency profile for human resources: No more shoemaker's children</title><title>Human resource management</title><addtitle>Hum. Resour. Manage</addtitle><description>This article examines the efforts of the Bank of Montreal's Human Resources Department to build a competency profile for its newly developed role of Human Resources Relationship Manager. The article outlines the background on a competency‐based pilot project used to help align individual performance with business strategy, followed by a description of the project methodology. The competency profile is presented along with observations and learning during various stages in the project. © 1996 by John Wiley &amp; Sons, Inc.</description><subject>Customer services</subject><subject>Human resource management</subject><subject>Knowledge</subject><subject>Pilot projects</subject><subject>Skills</subject><issn>0090-4848</issn><issn>1099-050X</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1996</creationdate><recordtype>article</recordtype><sourceid>M0A</sourceid><sourceid>M0C</sourceid><recordid>eNp9kU1v00AQhi0EEqHwH1ZwoD04zH56N62QgmnaQNsICkrFZeSux0raOA67iUr-PTZB5QD0NBrp0TOj902SQw59DiDe7F-O8_EBB-dS0HC1z50zgh9IPeBHWg4Gw_H79PTzuXor-9DPJ4cinT5Kevf846QH4CBVVtmnybMYbwCAK5f1ktGQ-aZe0ZqWfstWoanmC2JVE9hsUxdLFig2m-ApDthFw-omEIuzhurilsLryPxsvigDLZ8nT6piEenF77mXfB0df8lP07PJyTgfnqVeCa1SQ5aXJRlPmbuWUAjy5L25JsVd6blXUHJPWlrhdCGdMTYrPFkjq0pY70juJS933vbT7xuKa7xp31u2J1EIJZWQNnsYEmCMyKCFXv0P4lYBKKGsbqnLHeVDE2OgCldhXhdhixywqwaxqwa7qLGLGnfVoNTIUUvEthrsqkGJgPkEBU7_WO_asLd_KR82_kP4a2-t6c46j2v6cW8twi2aTGYapxcn-Gl09eHjO_UNz-VP5cSulg</recordid><startdate>19960401</startdate><enddate>19960401</enddate><creator>Gorsline, Karen</creator><general>Wiley Subscription Services, Inc., A Wiley Company</general><general>John Wiley</general><general>Wiley Periodicals Inc</general><scope>BSCLL</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>IOIBA</scope><scope>K30</scope><scope>PAAUG</scope><scope>PAWHS</scope><scope>PAWZZ</scope><scope>PAXOH</scope><scope>PBHAV</scope><scope>PBQSW</scope><scope>PBYQZ</scope><scope>PCIWU</scope><scope>PCMID</scope><scope>PCZJX</scope><scope>PDGRG</scope><scope>PDWWI</scope><scope>PETMR</scope><scope>PFVGT</scope><scope>PGXDX</scope><scope>PIHIL</scope><scope>PISVA</scope><scope>PJCTQ</scope><scope>PJTMS</scope><scope>PLCHJ</scope><scope>PMHAD</scope><scope>PNQDJ</scope><scope>POUND</scope><scope>PPLAD</scope><scope>PQAPC</scope><scope>PQCAN</scope><scope>PQCMW</scope><scope>PQEME</scope><scope>PQHKH</scope><scope>PQMID</scope><scope>PQNCT</scope><scope>PQNET</scope><scope>PQSCT</scope><scope>PQSET</scope><scope>PSVJG</scope><scope>PVMQY</scope><scope>PZGFC</scope><scope>K9.</scope><scope>NAPCQ</scope><scope>3V.</scope><scope>7WY</scope><scope>7WZ</scope><scope>7X7</scope><scope>7XB</scope><scope>87Z</scope><scope>88E</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8FL</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FRNLG</scope><scope>FYUFA</scope><scope>F~G</scope><scope>GHDGH</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>M0A</scope><scope>M0C</scope><scope>M0S</scope><scope>M1P</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PYYUZ</scope><scope>Q9U</scope></search><sort><creationdate>19960401</creationdate><title>A competency profile for human resources: No more shoemaker's children</title><author>Gorsline, Karen</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c4254-6e81dde6ce79b30a2ececc6be419dc1c40d1ce538295a396687ace863ff28c9e3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1996</creationdate><topic>Customer services</topic><topic>Human resource management</topic><topic>Knowledge</topic><topic>Pilot projects</topic><topic>Skills</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Gorsline, Karen</creatorcontrib><collection>Istex</collection><collection>CrossRef</collection><collection>Periodicals Index Online Segment 29</collection><collection>Periodicals Index Online</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - West</collection><collection>Primary Sources Access (Plan D) - International</collection><collection>Primary Sources Access &amp; Build (Plan A) - MEA</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - Midwest</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - Northeast</collection><collection>Primary Sources Access (Plan D) - Southeast</collection><collection>Primary Sources Access (Plan D) - North Central</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - Southeast</collection><collection>Primary Sources Access (Plan D) - South Central</collection><collection>Primary Sources Access &amp; Build (Plan A) - UK / I</collection><collection>Primary Sources Access (Plan D) - Canada</collection><collection>Primary Sources Access (Plan D) - EMEALA</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - North Central</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - South Central</collection><collection>Primary Sources Access &amp; Build (Plan A) - International</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - International</collection><collection>Primary Sources Access (Plan D) - West</collection><collection>Periodicals Index Online Segments 1-50</collection><collection>Primary Sources Access (Plan D) - APAC</collection><collection>Primary Sources Access (Plan D) - Midwest</collection><collection>Primary Sources Access (Plan D) - MEA</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - Canada</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - UK / I</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - EMEALA</collection><collection>Primary Sources Access &amp; Build (Plan A) - APAC</collection><collection>Primary Sources Access &amp; Build (Plan A) - Canada</collection><collection>Primary Sources Access &amp; Build (Plan A) - West</collection><collection>Primary Sources Access &amp; Build (Plan A) - EMEALA</collection><collection>Primary Sources Access (Plan D) - Northeast</collection><collection>Primary Sources Access &amp; Build (Plan A) - Midwest</collection><collection>Primary Sources Access &amp; Build (Plan A) - North Central</collection><collection>Primary Sources Access &amp; Build (Plan A) - Northeast</collection><collection>Primary Sources Access &amp; Build (Plan A) - South Central</collection><collection>Primary Sources Access &amp; Build (Plan A) - Southeast</collection><collection>Primary Sources Access (Plan D) - UK / I</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - APAC</collection><collection>Primary Sources Access—Foundation Edition (Plan E) - MEA</collection><collection>ProQuest Health &amp; Medical Complete (Alumni)</collection><collection>Nursing &amp; Allied Health Premium</collection><collection>ProQuest Central (Corporate)</collection><collection>ABI-INFORM Complete</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>Health &amp; Medical Collection</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection</collection><collection>Medical Database (Alumni Edition)</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central</collection><collection>Business Premium Collection (Alumni)</collection><collection>Health Research Premium Collection</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Global</collection><collection>ABI/INFORM Global</collection><collection>Health &amp; Medical Collection (Alumni Edition)</collection><collection>PML(ProQuest Medical Library)</collection><collection>One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ABI/INFORM Collection China</collection><collection>ProQuest Central Basic</collection><jtitle>Human resource management</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Gorsline, Karen</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>A competency profile for human resources: No more shoemaker's children</atitle><jtitle>Human resource management</jtitle><addtitle>Hum. Resour. Manage</addtitle><date>1996-04-01</date><risdate>1996</risdate><volume>35</volume><issue>1</issue><spage>53</spage><epage>66</epage><pages>53-66</pages><issn>0090-4848</issn><eissn>1099-050X</eissn><abstract>This article examines the efforts of the Bank of Montreal's Human Resources Department to build a competency profile for its newly developed role of Human Resources Relationship Manager. The article outlines the background on a competency‐based pilot project used to help align individual performance with business strategy, followed by a description of the project methodology. The competency profile is presented along with observations and learning during various stages in the project. © 1996 by John Wiley &amp; Sons, Inc.</abstract><cop>New York</cop><pub>Wiley Subscription Services, Inc., A Wiley Company</pub><doi>10.1002/(SICI)1099-050X(199621)35:1&lt;53::AID-HRM4&gt;3.0.CO;2-W</doi><tpages>14</tpages></addata></record>
fulltext fulltext
identifier ISSN: 0090-4848
ispartof Human resource management, 1996-04, Vol.35 (1), p.53-66
issn 0090-4848
1099-050X
language eng
recordid cdi_proquest_journals_224342387
source Business Source Ultimate; ABI/INFORM Global
subjects Customer services
Human resource management
Knowledge
Pilot projects
Skills
title A competency profile for human resources: No more shoemaker's children
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-08T02%3A23%3A45IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=A%20competency%20profile%20for%20human%20resources:%20No%20more%20shoemaker's%20children&rft.jtitle=Human%20resource%20management&rft.au=Gorsline,%20Karen&rft.date=1996-04-01&rft.volume=35&rft.issue=1&rft.spage=53&rft.epage=66&rft.pages=53-66&rft.issn=0090-4848&rft.eissn=1099-050X&rft_id=info:doi/10.1002/(SICI)1099-050X(199621)35:1%3C53::AID-HRM4%3E3.0.CO;2-W&rft_dat=%3Cproquest_cross%3E389600401%3C/proquest_cross%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c4254-6e81dde6ce79b30a2ececc6be419dc1c40d1ce538295a396687ace863ff28c9e3%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=224342387&rft_id=info:pmid/&rfr_iscdi=true