Advice in Interaction: Quantity and Placement of Problem-Solving Behaviors

Prior research has given insufficient attention to the effects of interaction behavior on responses to advice. We drew on theories of advice evaluation and supportive communication to propose hypotheses about the influence of problem-focused behavior (advice, planning, offers, and requests) and its...

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Bibliographic Details
Published in:Communication research 2019-08, Vol.46 (6), p.811-837
Main Authors: MacGeorge, Erina L., Guntzviller, Lisa M., Branch, Sara E., Yakova, Liliya
Format: Article
Language:English
Subjects:
Behavior problems
Communication research
Conversation
Methodological problems
Placement
Problem solving
Social interaction
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Summary:Prior research has given insufficient attention to the effects of interaction behavior on responses to advice. We drew on theories of advice evaluation and supportive communication to propose hypotheses about the influence of problem-focused behavior (advice, planning, offers, and requests) and its interactional placement for advice outcomes. After naturalistic support interactions with friends, advice recipients (N = 165) completed measures of advice quality, intention to implement advice, advisor helpfulness, and conversational satisfaction. The interactions were coded for quantity of advice, offers, plans, and requests. Advice, planning, and requests affected outcomes in theoretically relevant ways. Findings are discussed with respect to improving theory, and practical implications for advisors.
ISSN:0093-6502
1552-3810
DOI:10.1177/0093650215607612