Internationalization of Service Firms and Their Interactions with Socio-Political Actors

Although there is extensive research in the field of services and lately on the internationalization of services, the topic of how service firms interact with society and political organizations, during their internationalization process, remains almost untouched. As an answer to the call for furthe...

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Bibliographic Details
Published in:Management international review 2019-08, Vol.59 (4), p.499-514
Main Authors: Chidlow, Agnieszka, Ghauri, Pervez N., Hadjikhani, Amjad
Format: Article
Language:English
Subjects:
Actors
Banking industry
Banks (Finance)
Business and Management
Business Strategy/Leadership
Companies
Dependency
E-commerce
Emerging Markets/Globalization
Globalization
Guest Editors' Introduction
Interdisciplinary aspects
International economic relations
Legitimacy
Markets
Multinational corporations
Operations Management
Organization
Organizations
Policy making
Political science
Retail trade
Retailing
Sociopolitical factors
Trade
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Summary:Although there is extensive research in the field of services and lately on the internationalization of services, the topic of how service firms interact with society and political organizations, during their internationalization process, remains almost untouched. As an answer to the call for further research on the interaction between service firms, society and policy makers, this paper aims to advance the knowledge by proposing an integrative theoretical view. Dissimilar to the earlier research where each study stands on a specific theoretical discipline (economic, behavioural or political science), the proposed theoretical view asserts the need for an interdisciplinary approach. The integration of these three perspectives is vital since business, policy and society have different legitimacy and dependency grounds and yet their goals and objectives have been converging over the years. Isolating these disciplines from each other is, thus, not very helpful in advancing the knowledge and understanding the conditions, motives and consequences of multinational enterprises in foreign markets. Moreover, the internationalization of services and the extent of heterogeneity in service products/solutions, from banking to retailing and e-commerce, create new challenges that need for interaction between these parties; the three pillars of our society.
ISSN:0938-8249
1861-8901
DOI:10.1007/s11575-019-00388-5