Comfort requirements of patients assisted by the urgency and emergency service: implications for the nursing profession

• Published in: Revista de pesquisa, cuidado é fundamental cuidado é fundamental, 2019-07, Vol.11 (4), p.925-930
• Main Authors: Ponte, Keila Maria de Azevedo, Bastos, Francisco Elinaldo Santiago, de Sousa, José Garcia, Fontenele, Maria Gabriela Miranda, Aragão, Otávia Cassimiro
• Format: Article
• Language: English
• Subjects: Content analysis; Emergency medical care; Holistic nursing; Inpatient care; Nurse patient relationships; Nursing care; Pain; Pain management; Patients
• ISSN: 2175-5361
• DOI: 10.9789/2175-5361.2019.v11i4.925-930

Objective: The study’s purpose has been to describe the comfort requests of patients assisted in the urgency and emergency services and its implications for the nursing care. Methods: It is a descriptive-exploratory study with a qualitative approach, which was performed over the period from November 2014 to February 2015. The study counted with 85 participating patients from the Urgency and Emergency Unit of a referral hospital in the Northern region of Ceará State. The information passed through content analysis and the results were presented in thematic categories. Results: Considering the physical aspect, the pain addressed as the main discomfort in the physical aspect; in the psycho-spiritual and sociocultural context, waiting for care, lack of resolution and attention of some professionals were the issues; and in the environmental aspects, uncomfortable beds and noise. Conclusions: This study addresses relevant comfort requests such as pain relief, comfort in the bed, support and good team relationship, family presence and agility of procedures. Furthermore, the nursing professionals were cited as those who contribute the most to relieving the patients’ discomfort.