Evolving the Records Management Culture: From Ad Hoc to Adherence

Prior to implementing a records management program, an organization is dependent on its staff members to manage records through ad hoc and person-dependent methods. In today's business environment, with its prevalence of electronic documents and e-mail messages, this culture puts organizations...

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Bibliographic Details
Published in:The information management journal 2007-05, Vol.41 (3), p.43
Main Author: Daum, Patricia
Format: Article
Language:English
Subjects:
Accountability
Compliance
Corporate culture
Custodians
Departments
Document management
Electronic documents
Employees
Knowledge
Management of change
Records management
Records retention
Retention
Roles
Rules
Schedules
Training
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Summary:Prior to implementing a records management program, an organization is dependent on its staff members to manage records through ad hoc and person-dependent methods. In today's business environment, with its prevalence of electronic documents and e-mail messages, this culture puts organizations at risk for their practices surrounding records retention and regulatory compliance and results in lost productivity and extra costs for records storage and maintenance. Even after developing new records management program policies, procedures, and retention rules, an organization's records management culture will need to evolve to close the gap caused by embedded personal work habits and department silos if it is to have a successful enterprise-wide records management program. Eliminating this gap is accomplished by creating understanding and awareness among all staff members, training, and implementing enabling technologies so employees will be personally motivated to undertake new practices in compliance with the new policy and procedures.
ISSN:1535-2897